Website Policies
Dheary Event Space — Website Policies
dhearyspace.com
| Field | Value |
|---|---|
| Registered name | DHEARY SPACE SERVICES |
| SSM registration no. | 202403005014 (CA0378167-A) |
| Trading name | Dheary Event Space |
| Address | Unit Shop 12A, The Palette Hab Komersial Danau Kota, No. 8, Jalan Langkawi, Taman Danau Kota, 53000 Setapak, Kuala Lumpur, Malaysia |
| dhearyeventspace@gmail.com | |
| Phone / WhatsApp | +60 11-1170 8180 |
| Operating hours | Daily, from 9:00am until the conclusion of the day's event |
1. Privacy Policy
Last updated: 29 July 2026
Dheary Event Space ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit dhearyspace.com, contact us via WhatsApp or social media, or make a booking with us. We handle personal data in accordance with the Personal Data Protection Act 2010 of Malaysia and its subsequent amendments.
By using our website or submitting an enquiry, you consent to the practices described below.
1.1 Information We Collect
Information you give us directly:
- Name, email address, phone number and WhatsApp number
- Event details: event type, preferred date, guest count, package selected, dietary or setup requirements
- Billing information and proof of payment (bank transfer receipts, e-wallet confirmations)
- Any information you include in enquiries, messages or feedback
Information collected automatically:
- IP address, browser type, device type and operating system
- Pages viewed, time spent, referring website, and click activity
- Cookie and pixel data (see section 1.6)
Information from third parties:
- Order and customer data from our e-commerce platform (Shopify)
- Engagement data from Meta (Facebook/Instagram), TikTok and Google where you interact with our ads or pages
- Photographs and video taken at events held at our venue (see section 1.7)
Sensitive personal data: we do not seek sensitive personal data. If you voluntarily disclose dietary, religious or accessibility requirements for the purpose of your event, we process it solely to deliver your booking.
1.2 How We Use Your Information
- To respond to enquiries and issue quotations
- To process, confirm and manage your booking
- To process payments, deposits and refunds
- To send booking confirmations, reminders, invoices and event-day coordination messages
- To provide customer support before, during and after your event
- To send promotional offers and updates, where you have consented
- To improve our website, packages and services
- To measure and optimise our advertising
- To comply with legal, tax and accounting obligations
1.3 Legal Basis and Consent
We process your personal data on the basis of your consent, the performance of our contract with you (your booking), and our legitimate business interests. You may withdraw consent for marketing communications at any time without affecting the processing necessary to fulfil a confirmed booking.
1.4 Disclosure of Your Information
We do not sell or rent your personal data. We may disclose it to:
- Service providers who support our operations: our e-commerce and hosting platform, payment gateways, messaging platforms, accounting and analytics providers
- Event partners you have engaged or we have arranged on your behalf: caterers, photographers, decorators, MCs and equipment vendors — limited to what is needed to deliver your event
- Authorities, where required by Malaysian law, court order or regulatory request
- A successor entity, in the event of a merger, acquisition or sale of business assets
Some of these providers process data on servers located outside Malaysia. Where this occurs, we take reasonable steps to ensure a comparable standard of protection.
1.5 Data Retention and Security
We retain booking and transaction records for as long as necessary to deliver our services and to satisfy Malaysian tax and accounting requirements (generally seven years). Enquiry data from bookings that do not proceed is retained for up to 24 months. Marketing data is retained until you unsubscribe.
We apply reasonable technical and organisational safeguards, including access controls and encrypted transmission on our website. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
1.6 Cookies and Tracking
Our website uses cookies and similar technologies for:
- Essential functions — cart, checkout, security and site performance
- Analytics — understanding how visitors use our pages
- Advertising — Meta Pixel, TikTok Pixel and Google tags, used to measure and retarget our advertising
You can disable cookies through your browser settings. Disabling essential cookies may prevent parts of the website from functioning.
1.7 Photography and Video at Our Venue
We and our appointed content team may capture photographs and video at Dheary Event Space for marketing purposes. Where we intend to publish content in which individuals are identifiable, we will seek the booking customer's consent in advance. If you do not wish for your event or your image to be featured, notify us in writing before your event date and we will honour that request. Customers who voluntarily share content of their event with us or tag us publicly are taken to permit us to reshare that content with credit.
1.8 Your Rights
Under the PDPA you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent to processing, including direct marketing
- Limit the processing of your data in certain circumstances
- Enquire about disclosures we have made
To exercise any of these rights, contact us at dhearyeventspace@gmail.com. We will respond within 21 days as required by the PDPA. We may request proof of identity before acting on a request.
1.9 Children
Our services are directed at adults. We do not knowingly collect personal data from anyone under 18. Where an event involves children as guests, the booking adult is responsible for all information provided.
1.10 Changes and Contact
We may update this Privacy Policy from time to time. The revised version takes effect once published on this page.
For any privacy question or complaint: DHEARY SPACE SERVICES Unit Shop 12A, The Palette Hab Komersial Danau Kota, No. 8, Jalan Langkawi, Taman Danau Kota, 53000 Setapak, Kuala Lumpur Email: dhearyeventspace@gmail.com · Phone/WhatsApp: 011-1170 8180
2. Terms & Conditions
Last updated: [29 July 2026]
These Terms & Conditions govern your use of dhearyspace.com and any booking you make with Dheary Event Space, operated by DHEARY SPACE SERVICES (SSM 202403005014 (CA0378167-A)). By using this website or confirming a booking, you agree to these Terms.
2.1 Definitions
- "Venue" means the Dheary Event Space premises at Unit Shop 12A, The Palette Hab Komersial Danau Kota, No. 8, Jalan Langkawi, Taman Danau Kota, 53000 Setapak, Kuala Lumpur.
- "Customer" means the person or organisation making the booking.
- "Event" means the function held at the Venue under a confirmed booking.
- "Package" means the service bundle selected by the Customer as described on our website or in our quotation.
2.2 Bookings and Contract Formation
- Prices and packages shown on the website are an invitation to enquire, not a binding offer. Availability is confirmed on a first-come, first-served basis.
- A booking is only confirmed once we have received the required deposit and issued a written booking confirmation (by email or WhatsApp). Verbal agreements and pending payments do not secure a date.
- The Customer must be at least 18 years old and legally capable of entering into a contract.
- The Customer is responsible for the accuracy of all details supplied, including event date, timing, guest count and package selection.
2.3 Pricing and Payment
- All prices are quoted in Malaysian Ringgit (RM).
- Prices are inclusive of applicable taxes unless stated otherwise. Where a government tax is introduced or varied after your booking, we reserve the right to pass on that change.
- Payment schedule, deposits and balances are set out in the Booking, Deposit, Cancellation & Refund Policy, which forms part of these Terms.
- We reserve the right to correct pricing errors on the website and to decline or cancel any booking made at a materially incorrect price, with a full refund of any amount paid.
- Additional charges may apply for extended hours, additional guests beyond the package limit, additional setup requirements, or damage and excessive cleaning (see 2.6).
2.4 Guest Numbers and Venue Capacity
The Venue's maximum capacity is 100 guests. The Customer must not exceed the capacity stated in the booking confirmation. We reserve the right to refuse entry to guests in excess of the confirmed number or to charge the applicable per-head rate.
2.5 Customer Responsibilities and Venue Rules
The Customer agrees to:
- Use the Venue only for the purpose stated in the booking
- Comply with all Venue rules, including timings for setup, event and teardown
- Ensure guests behave respectfully towards our staff, the premises and neighbouring occupants
- Supervise all children at all times
- Not affix anything to walls, ceilings or fixtures without prior approval
- Not use open flames, fireworks, confetti cannons, smoke machines or similar items without prior written approval
- Observe the no-smoking policy inside the Venue
- Not bring in or consume alcoholic beverages or any illegal substance on the premises
- Keep music and amplified sound at a reasonable level, and comply immediately with any request from our staff or from building management to reduce volume
- Remove all personal belongings, gifts and external decorations at the end of the booked period
We reserve the right to terminate an event in progress, without refund, where these rules are seriously or repeatedly breached, or where the safety of persons or property is at risk.
2.6 Damage, Cleaning and Security Deposit
- The Customer is liable for any loss or damage to the Venue, its fixtures, furniture and equipment caused by the Customer, their guests or their appointed vendors.
- A refundable security deposit of RM 250 is required for every booking. It is refunded within 7 working days after the event, less any deduction for damage, missing items, excessive cleaning or overrun charges.
- Where the cost of damage exceeds the security deposit, the Customer remains liable for the balance.
2.7 External Vendors
Customers may appoint their own caterers, decorators or photographers subject to our prior approval. External vendors must comply with our Venue rules and load-in/load-out timings. We are not responsible for the performance, conduct or property of vendors we did not appoint. Where we arrange a vendor on your behalf, we do so as a coordinator and our liability is limited to the amount you paid us for that specific item.
2.8 Personal Property
We do not accept responsibility for loss of or damage to personal belongings, gifts, cash or equipment brought to the Venue by the Customer, their guests or their vendors. Items left behind will be held for 14 days and disposed of thereafter.
2.9 Force Majeure
Neither party is liable for failure to perform where prevented by an event beyond reasonable control, including fire, flood, natural disaster, epidemic or pandemic, government order or movement restriction, extended power or water failure, or civil disturbance. In such circumstances we will offer to reschedule your event to a mutually acceptable alternative date at no additional charge. Where rescheduling is genuinely impossible, we will refund amounts paid less any costs already irrevocably incurred on your behalf.
2.10 Limitation of Liability
To the maximum extent permitted by Malaysian law, and without limiting any rights you have under the Consumer Protection Act 1999:
- Our total aggregate liability arising from a booking is limited to the total amount paid by the Customer for that booking.
- We are not liable for indirect or consequential loss, including loss of profit, opportunity or enjoyment.
- Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud.
2.11 Intellectual Property
All content on dhearyspace.com — text, images, video, package designs, layouts and branding — is owned by or licensed to Dheary Event Space and may not be reproduced, distributed or used commercially without our written permission.
2.12 Website Use
You agree not to use the website for any unlawful purpose, to attempt to gain unauthorised access to our systems, to introduce malicious code, or to scrape or copy content in bulk. We may suspend access where we reasonably suspect misuse.
2.13 Third-Party Links
Our website may link to third-party sites and platforms. We are not responsible for their content, policies or practices.
2.14 Governing Law and Disputes
These Terms are governed by the laws of Malaysia, and the parties submit to the exclusive jurisdiction of the Malaysian courts. We encourage you to contact us first at dhearyeventspace@gmail.com so we can resolve any concern directly.
2.15 Changes to These Terms
We may amend these Terms at any time. The version in force at the time of your booking confirmation applies to that booking.
3. Booking, Deposit, Cancellation & Refund Policy
Last updated: [insert publication date]
(This replaces a conventional "Return Policy". Because we provide a date-specific venue service rather than physical goods, bookings cannot be "returned" — the terms below govern deposits, postponement, cancellation and refunds instead.)
3.1 Securing Your Date
- Dates are held for a maximum of 48 hours pending payment of the booking deposit. After that, the date is released.
- A booking deposit of 10% of the total package price is required to confirm a booking.
- The date is only secured once the deposit is received and we have issued written confirmation.
3.2 Payment Schedule
| Stage | Amount | Due |
|---|---|---|
| Booking deposit | 10% of package price | On booking, to secure the date |
| Final balance | Remaining 90% | No later than 14 days before the event date |
| Refundable security deposit | RM 250 | With the final balance |
The booking deposit is non-refundable in all circumstances. Failure to settle the final balance by the due date entitles us to treat the booking as cancelled and to release your date, with the deposit forfeited.
The RM 250 security deposit is separate from the package price. It is not part of the booking fee and is returned to you after the event under clause 2.6, subject to any deduction for damage, missing items, excessive cleaning or overrun charges.
3.3 Cancellation by the Customer
All cancellations must be submitted in writing to dhearyeventspace@gmail.com or via our official WhatsApp number.
| Notice given before event date | Refund of amounts paid |
|---|---|
| Any notice period | No refund |
| No-show on the event day | No refund |
All amounts paid towards a booking — including the booking deposit and any balance already settled — are non-refundable upon cancellation, regardless of how much notice is given. The booking deposit reflects our loss of the opportunity to sell that date to another customer once it has been taken off our calendar.
The RM 250 security deposit is not affected by this clause and is returned in full on cancellation, as it is held against damage rather than against the booking itself.
Customers who are unable to proceed on their chosen date are strongly encouraged to consider postponement under clause 3.4 rather than cancellation.
3.4 Postponement and Date Changes
- A booking may be postponed once at no charge, provided we receive written notice at least 30 days before the original event date and the new date falls within 6 months of the original.
- The new date is subject to availability. Where the new date falls in a higher-priced period, the price difference applies.
- Postponement requests made with less than 30 days' notice are treated as a cancellation under section 3.3, at our discretion.
- Subsequent postponements incur an administrative fee of RM 500.
3.5 Changes to Your Package
Requests to upgrade, downgrade or amend package inclusions must be made at least 14 days before the event. Downgrades within 14 days of the event may not reduce the payable amount, as costs will already have been committed. Upgrades are subject to availability.
3.6 Cancellation by Us
If we must cancel your booking for reasons within our control — for example a facility failure that renders the Venue unusable — we will, at your option, either reschedule your event at no additional charge or refund all amounts you have paid in full.
3.7 Refund Processing
Approved refunds are processed within 14 working days to the original payment method or to a Malaysian bank account nominated by the Customer. Bank transfer or payment gateway charges may be deducted. We will provide written confirmation once a refund is issued.
3.8 Service Concerns
If any part of your event does not meet the package as described, notify us in writing within 7 days of the event date with supporting details. We will investigate and, where the concern is upheld, offer a proportionate remedy — a partial refund, credit or complimentary service — reflecting the shortfall. This does not affect your statutory rights under the Consumer Protection Act 1999.
3.9 Non-Refundable Items
The following are not refundable once incurred: third-party vendor fees already committed on your behalf, customised or personalised items already produced (for example printed backdrops, personalised cakes or bespoke décor), and payment gateway processing fees.
4. Booking Confirmation & Service Delivery Policy
Last updated: [insert publication date]
(This replaces a conventional "Shipping Policy". We do not ship physical goods — this policy explains how and when our service is delivered, in line with the Consumer Protection (Electronic Trade Transactions) Regulations 2012.)
4.1 What You Receive
Dheary Event Space delivers a venue-based event service at Unit Shop 12A, The Palette Hab Komersial Danau Kota, No. 8, Jalan Langkawi, Taman Danau Kota, 53000 Setapak, Kuala Lumpur. There is no physical shipment. What you receive is:
- Written confirmation of your date, time slot and package
- Exclusive use of the Venue for your booked period
- The inclusions listed in your selected package
- On-site coordination by our operations team during the booked period
4.2 Confirmation Timeline
| Step | Timeframe |
|---|---|
| Enquiry acknowledged | Within 24 hours |
| Quotation issued | Within 24–48 hours of enquiry |
| Booking confirmation issued after deposit | Within 24 hours of payment received |
| Final run-sheet and event-day briefing | 3–7 days before the event |
Confirmations are sent by email and WhatsApp to the contact details you provide. If you have not received confirmation within the stated timeframe, contact us at 011-1170 8180 — do not assume your date is held.
4.3 Venue Access, Setup and Teardown
- Your booked period includes setup and teardown unless stated otherwise in your package.
- Standard access times: the Venue is available for setup from 1 hour before your event start time, and teardown must be completed within 1 hour after your event end time.
- Early access or late teardown must be requested in advance and is charged at RM 300 per hour or part thereof.
- Overruns beyond the booked period without prior approval are charged at RM 300 per hour or part thereof, deducted from the security deposit and invoiced separately where the overrun charge exceeds it.
4.4 Digital Deliverables
Where your package includes digital items — photographs, video, or a soft-copy design — these are delivered by a secure download link within 14 working days after the event unless a different timeline is stated in your package.
4.5 Physical Items
Where a package includes physical items (for example printed backdrops, party favours or a cake), these are prepared for and delivered to the Venue on your event date. We do not post or courier items to customer addresses. Any item left uncollected after the event is held for 14 days.
4.6 Delays and Availability
Event delivery is date-specific and non-transferable except under the postponement terms in section 3.4. In the rare event of a circumstance affecting our ability to deliver on your date, we will notify you immediately and apply section 2.9 (Force Majeure) or section 3.6 (Cancellation by Us).
4.7 Contact for Delivery Matters
DHEARY SPACE SERVICES · Unit Shop 12A, The Palette Hab Komersial Danau Kota, No. 8, Jalan Langkawi, Taman Danau Kota, 53000 Setapak, Kuala Lumpur Email: dhearyeventspace@gmail.com · Phone/WhatsApp: 011-1170 8180 Operating hours: daily from 9:00am until the conclusion of the day's event
Defaults applied (override if these don't match how you operate)
| Clause | Item | Default used |
|---|---|---|
| 1.5 | Retention of enquiry data for bookings that don't proceed | 24 months |
| 2.6 | Security deposit returned after event | Within 7 working days |
| 2.8 / 4.5 | Items left behind held before disposal | 14 days |
| 3.1 | Date held pending deposit payment | 48 hours |
| 3.4 | Notice required for free postponement | 30 days |
| 3.4 | New date must fall within | 6 months of original |
| 3.5 | Deadline for package upgrades/downgrades | 14 days before event |
| 3.7 | Refund processing time | 14 working days |
| 3.8 | Window to raise a service complaint | 7 days after event |
| 4.2 | Enquiry acknowledged / quotation issued | 24 hours / 24–48 hours |
| 4.2 | Final run-sheet issued | 3–7 days before event |
| 4.4 | Digital deliverables (photos/video) delivered | 14 working days |